5 Aug, 2019 → by ClaimboUser627858
oil change/insufficient oil put in resulting in engine damage
2
The shop is very clean and everyone is very nice. However, they do not seem to want to take responsibility for their errors. I took my car in for an oil change and the technician neglected to put in sufficient oil and did not check to see if their was enough oil. I drove the car and now need an engine rebuild according to another mechanic. It has been weeks and I have not been contacted as to how they plan on resolving the matter. Meanwhile, I am without a car unless I want to pay for a repair that was caused by their negligence. I realize everyone makes mistakes but this company does not want to take responsibility for the actions of their employees. I have tried numerous times to talk to someone to resolve but my calls have not been returned. I was told, that all I needed to do, by the company adjuster, was to put oil in the car. The certified Hyundai mechanic stated that should I drive the car without fixing the engine, I was risking a serious accident. I have 2 children who drive in my car and would be putting them at risk. The cause was due to eh negligent acts of a tire kingdom employee and despite being put on notice of a dangerous situation, they have chosen to do nothing.