We (Evolve Digital) have had nothing but problems with Regus. Our initial rental was for small office in March 2021, it had a broken door lock, loose door hinges, scratches all over the wall, blinds that were broken. We were mis sold by Alan (the regional sales manager) that the room came with air-con, which it doesn't. In fact, after a couple weeks of complaining about all of the issues and the unbearable heat in the room, we crossed paths with a gent called Paul. Paul explained that he was moved out of room 129 due to the unbearable heat which means that we were sold an office with the knowledge that it wasn't fit for purpose as nothing had been done to fix it since. We raised this with the staff (that have now been fired) and also Alan (sales manager) but nothing changed. Since then, we have grown as a business and required a bigger office. We would not have continued with Regus or expanded to a bigger (more expensive) office with yourselves if it wasn't for the 12 month contract in place. We have since moved into an office of yours that costs us close to four thousand pounds per month with the guarantee that the air conditioning would be fixed. We are now roughly 6 months down the line and the air-con is still broken, the outside temperature is 27 degrees but inside the office it is 39 degrees. For a number of days we have had to tell our staff not to come in these unworkable conditions. We demand that we are reimbursed for the past six months of rent or receive the next six months free of charge, otherwise we shall be taking legal action. We have a log book of every problem that has arisen, the dates and the members of staff that we have repeatedly requested to sort. We shall also be taking you to court for our loss of earnings due to the fact that staff have been unable to work from the office that we rent, we haven't been able to interview/employ new staff for our rapidly growing business but also due to the fact that we haven't been able to invite clients to the office for meeting due to the unbearable heat. We are also inclined to invoice you for the time that we have spent on this matter. Everyone in the building has had the same/similar issues and it wouldn't surprise me if they all take you to court too. I suggest that we are reimbursed and that you investigate a number of problems internally: Heating (priority) Restoration of offices (prior to them being sold) Staff churn Litter picking on the premises General maintenance and upkeep Cleanliness of building in general but also that our office hasn't been cleaned in six months. The fact that the building has no opening windows to allow flow of fresh air No bins in our so called serviced office The only positive in the past six months, is the great attitude of one member of staff, Nicola. Despite all the issues not being fault of hers, she has stayed persistent with the efforts to sort the mess that your building is in.