2 Jul, 2021 → by ClaimboUser889305
Oakley 8 x 6 Summerhouse

1

I have purchased a Summerhouse from Look Again, the product was in good condition, as described upon delivery. However, after 1.5 months the Summerhouse began to deteriorate, including warped panels, and panels coming loose from there fixings. Upon installation the workman discovered not enough felt had been supplied, I purchased more at a cost of £22 not matching original felt, the roof did not fit properly. I have tried to resolve this issue with Look Again but they keep saying it is the suppliers responsibility, it is not under Consumer Rights as the item was delivered as described and in good condition. They have responded for me to dismantle the Summerhouse at a cost of £300 to me and the suppliers will collect. This will leave me with no Summerhouse, around two thousand pound out of pocket due to furnishing the Summerhouse. I have disputed this and requested a financial settlement to get the Summerhouse repaired.
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