Over the past two years, the delivery of The New York Times Sunday paper has been spotty at best. Today, for the second week in a row, the paper has not been delivered. I have theories about misaligned incentives between the NYT and its third party distribution/delivery partners (and their own respective employees or contractors). But it's the facts I'll reference here. Our odds of receiving the Sunday paper we've paid for are no better than 1 in 3. Yes, I can (and do) report missed papers. Yes, I can and do request refunds for papers not delivered. But as other have said, the impression I have is this: the NYT has given up on honoring any obligation it once felt to provide quality customer service. I'm buying a digital service and a Sunday delivery, but much of the time I'm not receiving what the NYT has promised.