Dear Sir We have been at this flight guides to gate 9. Economy class We reached inside the room gate 9 and 10 together Where big two line of people are there One line for gate 9 and one for gate 10. We took line D9. And after standing for 30 mins someone from staff came and asked to merge in the other line as he said this line for business class. And this is not well organise and every body got confused and when line became clear from all business class. I went with My family and tried to reach line at gate D9. This man treated me very badly and asked me to go to economy line I told him is a big mess he said no ness And he informed the counter lady DO NOT let them IN . Like we are animals or criminals He never excuse we as a family despite the big mess which was created by them only Unfortunately I did not get his name but u may see the cctv at gate D9. Today 9:55 to 10:10 pm The man is indian accent age 40 to 50. With slight white hair Thanks Ali Assi