I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take several phone calls to resolve and no one seems to have much information. My first clue was after I paid the deposit and the reprsentive told me to call her with questions. Needless to say, after she received the payment I was of no value to her. I have yet to receive a response to my emails or calls. Overall, I am not impressed. In fact, I am very disappointed and regret booking travel through Gate1. I am a frequent international traveler who generally plans her own travel. I cannot say that going through Gate1 has been of any benefi. In fact it has caused me more aggravation, nor saved me money. Going forward I have no plans to use this travel agency. I am very disappointed and would say to anyone considering Gate1 for any travel to BEWARE.