First, I want to say the complaint was to just change a reservation for air because the airline changed flights, had me with an 8hr layover. Not acceptable. AA said I could cxl, so I asked Priceline for help with new flight, nope. I tried myself and hit a wrong button and selected wrong return time. Immediately contacted, called, they said no refund or change. NEVER AGAIN, booked correct flights elsewhere. User's recommendation: Don't book anything thru Priceline.