I am a single mother of 3 who has not been able to cook a meal for my family for over 4 weeks due to not having a functioning stove. I have spent more than 10 hours on the phone trying to get someone to complete the claim that was started back in May 2021. NO ONE in this organization returns phone calls or has any desire to assist me in resolving my issue. It's really sad, I have been a client for over 17 years, up until now the service has been adequate. I could not in good conscience recommend this company to anyone based on this last experience along with the added financial burden I have had to endure by not being able to cook at home. If I could post zero stars for my rating, I would. User's recommendation: RUN AWAY - this company only wants your money and delivers nothing but frustration and disappointment.