Team in Charleston SC did the work as expected and very polite. At the end they charged me an additional $200 without telling me ahead of time. A cancilation fee, never explained and then $100 more for added time at my home. I don't have a problem with the extra time or cancelation if only someone told me in advance. I liked the contractors but office needs to do a better job in calling the customer to tell them extra fees involved. When I called the office to complain, I was told it was a mistake and someone should have talked to me in advance about the additional charges. It would make things so much easier for both parties if the communication is clear and the customer understands what to expect. I looked at the paperwork and don't see anything mentioning a cancelation fee but only termination of the contract above a $500 amount whithin three business days. Because of this...I probably won't recommend or use them in the future. It is unfortunite as I really liked the contractors themselves and wish they would do a better job of explaining what could happen if needed work is involved or something happens to where you need to reschedule because of a conflicting schedule.