I have been submitting my certifications every week since august then in September they send me a letter that I need to send them my identity documents which I have sent them several times cause they kept on giving me an excuse that there's an issue with my documents. Then it's hard to speak to an agent at that and it is now november and still no payments and their excuse is now that my certification keep getting rejected so I have to recertify again and this is every week they keep saying this but and I've tried. Speaking to a level 2 specialist and either the call hangs up or the agent is real nasty giving me attitude saying that I have to be patient how much more patience should I have it's 2 months no payment and all they say is that they are still working on it I am behind in my bills because the department of labor associates aren't really doing their job