Date of incident:2021-05-22 Reservation code: ZPFXBA LATAM FLIGHT 2246 LIMA-IQUITOS MAY 23-2021 I use Latam often and am a resident of Peru. The website does not allow me to purchase my ticket online, forcing me to either book over the phone or to go to one of the Latam offices to book there. Both of these options charge a booking fee. I've checked several times with my credit card company and there simply is no issue on their end. This leads me to believe that Latam is purposely blocking credit cards from being used in order to force people into paying more by incurring booking fees over the phone or in person. They have also very recently taken away the option to make the reservation online, receive a booking code and then have the option of paying at a bank. This was brought to my attention today 2021-05-22 when I tried to do this. This also seems to be another way of raising costs. IF YOU CAN'T PAY AT THE BANK, AND YOU CAN'T PAY ONLINE- THEN YOU HAVE NO CHOICE BUT TO BOOK OVER THE PHONE OR AT AN AGENCY. I ended up going to a Latam agency in Lima and I insisted that I should not have to pay for booking fees considering that I was more than willing to book online with my credit card only to end up being rejected. The attendant said there was nothing she could do because the agencies and the website are somehow separate entities. I became very frustrated but eventually saw that the attendant also understood how much of a run-a-round Latam gives its customers, so from there I cooled down. I also called Latam before going to the angency and the agent told me to make the reservation online, generate a code and then he would take care of it. The trouble is, since they've taken the "pay at the bank" option away, YOU NO LONGER ARER ABLE TO GENERATE A BOOKING CODE UNLESS YOU HAVE PAID FOR THE RESERVATION. I told the agent this and then said I would make a reservation online while speaking with him so that he could see what I meant. Once I got to the end of the booking where it tells you to put in your credit card, he was typing away saying "mhmm, mhmm". He then began to say some mumbled words and then hung up while he was talking, which was very clear that he purposely tried to fool me into thinking the call accidentally dropped, but no- I was young once and have worked at call centers and I know when someone hangs up compared to when the call accidentally drops. Anyways, this is so frustrating the way they are treating their customers and something needs to be changed with the website allowing clients to make bookings online without being forced into calling or visiting in person and incurring unnecessary booking fees and unnecessarily long processing times My booking online WITH a checked bag was $94.13 USD but with going to the agency it became $112.43 USD. Granted there isnt a big difference but certainly it is the principle This needs to be rectified.