Tried to register model and serial number. Filled out information to create login. Im a computer programmer. There was no notification that it was successful or non-successful. Tried to login, anyway. Login not found. Tried again. Username already used. Phone number already used. System is a mess. Who programmed this *** Makes your company look pathetic even before connecting the product. Bought Night Owl last night. Plan to return it. User's recommendation: Don’t buy product. There is no support.