I am a 6 years customer with Arvixe. I have dealt with a lots of other webhosting company and there are 2 rules of thumbs :- 1. I always choose to perform manual renewal, trying to avoid unauthorized charge to my credit card 2. Even if the hosting provider charge me, as it's an advanced payment in their business model, it's normally not a concern to request for a cancellation and refund. In 2020, i have a client stopped their service hosted on Arvixe. I didn't perform a cancellation request right away through Arvixe customer portal due to : 1. if i cancel directly, my data will be deleted immediately, since i still have another year due for the hosting, why not just leave it open. 2. Just let the hosting term expired naturally. After the time passed, I have forgotten about this. The incident happened when Arvixed auto-charge my payment through Paypal on 7 Aug 2021! I just realized there's a recurring setting in Paypal in end of Aug 2021 after checking my credit card statement. I've proceed to Arvixe for a cancellation request and removed the recurring setup in Paypal. At the same time filing a refund request through Paypal. Arvixed explained they have sent an email once as reminder on 23 June 2021 for the payment! Good, this is a 44 days gap to 7 Aug 2021, with just a single email reminder - we used to receive invoices and there are just due and we are not charged. My rational is simple:- 1. We are getting in average 200 email a day. We simply won't attend to email we received 44 days ago. A good business practice would be a reminder 30 days, 7 days and 1 day before! It's a no brainer. 2. Hosting is an advanced payment service, at all time if a customer should be allowed to cancel unwanted service being charged. Instead Arvixe used a reason that the invoice has been sent and the service has been delivered as an excuse. Paypal also use the term "Item has been delivered" to close the case. Hence it made a consumer has to pay for a service that he/she does not required for 2 years from 7 Aug 2021 to 7 Aug 2023! 3. Even the auto renewal is confirmed cancelled through email, i check in the customer portal remain indicated as "auto renewal" enabled. I have to manually update it. That's the reason i file this through Complainsboard.com as i think Complainsboard allow us to share the view to voice the consumer rights and help bring justice for customers. This will in turn present a better understanding of common problems for companies.