13 May, 2014 → by ClaimboUser980274
Non existent Customer service and Wrong Price listings in website
Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you have checked online and decided on something before you go the dealer the first thing they tell you is that the actual price is 2500$ more than that is shown on the website. And that the price listed on the website is a way of bringing more people to come to the dealership. Once you have committed to buying a car with them and processing is done. There ends all customer service. You call and call and call and never reach anyone. There is zero escalation procedure as the sales manager and the registration desk keep referring you back to the sales person who is very adept in ignoring calls. All this doesnt stop them from calling and asking for feedback after the visit. The results of which I dont know what they use for. Even though I am fine with the car I brought, the experience has been worst ever. I am still waiting for the registration of my car to be completed (2 weeks and counting). I am at a standstill as there is no one I can call to or will answer the status. I am not someone who writes reviews very often. At the time I checked reviews, they had mostly good reviews which was one reason that compelled me to check them out in the first place.