My order 166**** of roses & {{Redacted}} chocolates for my daughters birthday were never delivered to her work premises. Emails went unanswered except the automated response. Phone calls gave me no satisfactory answers. I found it impossible to understand the lady, she wouldnt let me talk to an English speaking person or her manager. She finally sent an email saying they would redeliver them if I paid another $14.95 for delivery. NO way. Anyway The birthday was yesterday...too late. There wasnt even an apology.