Dear corporate office, My name is Telius Julmiste, claim # 733****. I have called and reported that my refrigerator is not cooling since February 17, 2021. Since then, no one has contacted me to resolve the matter unless I do. I have called many times and spent countless hours over the phone, but nobody seems to know what to do. I even spoke to a supervisor name Karen. Not only that, but I explained to those that I've talked to that I have 4 kids within my home including a baby and don't have a way to keep anything fresh for them, and still today no one calls me of any update.