On August 19, 2021 Gogoexpress rider pick up the Parcel. The person who will receive it is claiming she haven't received the parcel. We tried calling their telephone number on their website but it only repeats the option menu over and over again. We also sent an email to their customer care Last Friday but they only replied on Monday and told us that they will only follow it up on their assigned team. It has been 13 days and until now there is no activity on their website.