I purchased a 2720 and when I opened the box and started the setup I got an error message 10016.I called for tech support and the tech started to tell me that there was nothing wrong with my printer because it was new.He said that it was my computer and he asked to take a look at my computer remotely. After he looked at my file he said that I needed new antivirus software that my software was not working. He offered me antivirus software at $250 and when I said that I didnt have that kind of money and that I barely had saved up enough to purchase the printer. He continued to tell me that if I dont buydid User's recommendation: No help you are better off look on YouTube for help.