I called and scheduled to have our downstairs apartment gas turned on so that my contractor could do work untilwe moved a tenant into the apartment. Appointment scheduled...no show. I call the next day, get another date scheduled, waited at the apartment all day phone in hand, no show. Both times I had my phone always with me, answered every single call, and I was onsight, as well as having my contractor onsight to back up these facts. The technician just plain never called or showed. What a waste of time and total *** They know that they have you at their mercy too, what are your options?