This has been an AWFUL!! Experience. I pre-ordered shoes on 8/10/2021 that were supposed to be shipped 9/3/2021. Decided I didn't want shoes and tried to cancel order on website 8/23/2021. Could not cancel. Called to speak with customer service rep. Was on hold for over 20 minutes. Finally go a person and he could not cancel order. Was told I had to wait until I received merchandise and then return it. There is a "restocking fee" UNBELIEVABLE!! But they were going to do me a favor and waive the fee!! How freaking generous!! Fast forward to today 9/9/2021 no shoes! Called again to speak with rep, on hold for 15 minutes, only to have rep inform me that the merchandise's shipping date has been pushed back to 9/15/21. I received no updates on this order. Was told system can not send updates only when item is sent out for delivery. ABSOLUTELY LAST TIME I WILL PURCHASE FROM NINEWEST! The worse experience I've had buying online. I've literally given away $80. Nothing to show for it.