On March 11, 2020, USA declared COVID-19 a global pandemic and issued strict lockdown measures in various states. I booked a flight with Flyfar.com on January 23, 2020 from NY - JFK to Amsterdam - Schiphol. The flight was scheduled for May 2, 2020 with return on May 6, 2020. Due to the global pandemic, the flight was cancelled at the time. On April 27, I contacted Flyfar.com to receive a refund for the ticket i purchased through them. Since they were the third party between me and the airline, they were responsible for my ticket. On April 27, I received an automated email explaining that it will take up to 90 days to process my request and i should be refunded 535.03 to my credit card. I have been constantly emailing them and calling them but no one seems to know when i will be refunded. Customer representatives keep saying that the funds have not been received and that they will contact me within 2 weeks but i never hear any response from them. I always need to reach out for updates, but there havent been any updates since April 27, 2020.