On 12/22/20, I, Joseph Zefran, ordered a Snow Joe Ultra 21-Inch, 15 Amp Electric Snow Thrower costing $246.49 from Bed Bath and Beyond. On 12/29/20, Bed Bath and Beyond charged my credit card $249.49. On 12/31/20, the Snow Thrower was delivered. I discovered that it was the wrong Snow Thrower. I wanted the Electric Hybrid Battery Snow Thrower. On 12/31/20, I returned the Snow Thrower via the FedEx return label supplied by Bed Bath and Beyond and was told that I would receive a refund to my credit card of $246.49. On 1/17/21, Bed Bath and Beyond incorrectly sent a replacement Snow Thrower whose shipment I refused. I called to report the error and was told that I would receive a refund of $246.49 after they received the refused Snow Thrower in about 10-15 business days. On 2/17/21, I called to report that I had not yet received the refund I was promised. Their email indicated that their records showed that they sent the refund to my credit card account. On 2/18/21, I verified with my bank that no refund was posted to my credit card account and notified Bed Bath and Beyond. On 2/20/21, their email stated they double checked and the refund was processed and should post within 10 business days. On 3/5/21, I reported that I had not yet received the refund. They would look into it. On 3/9/21, I telephoned and learned that "Nessa processed return and should arrive by Thursday 3/11/21. Refund on order number BBB6534231500. On 3/16/21, I notified them that I had not as yet received the refund. They said they would issue another request for a refund. On 5/3/21, I am now very weary of calling again and not having success. I have not yet received a refund of $246.49 into my credit card account for a snow blower that I returned on 12/29/20. Please help me get this refund. Thank you.