We initially ordered this for our son for Christmas, however decided against it. It is unbelievable how you cannot reach this company on the phone or via email. It's frustrating that after, literally, 2 weeks we haven't been successful at reaching them! We want to return this unused hoverboard and we can't reach them. Their site claims a 30 day return window, but does that mean 30 days from when you can actually reach them? This feels very intentional like this company is looking to scam consumers. They know they're set to lose a ton of money because of the expose into their amazing fire-catching-housing-burning-down product, so they figure they'll just be unreachable and run off with your cash. We hoped to cancel the order before it shipped, but couldn't reach anyone. We sent several emails through their site which still haven't been responded to. My poor spouse has spent hours on the phone trying to call them only to be met with "We are currently experiencing a higher than normal call volume. Please try your call again later" FOR 2 WEEKS!!! THIS IS CRAP! DO NOT DO BUSINESS WITH THIS DISREPUTABLE COMPANY. WE'RE OUT $400 BUCKS AND THESE GUYS CAN'T EVEN PICK UP THE PHONE OR RETURN AN EMAIL.