I booked a flight (confirmation # NVTWVT). The flight was supposed to be in July of 2020. I have requested a refund through multiple emails and over the phone numerous times, but I just keep getting the run-around. They try to make it almost impossible to get ahold of anyone in customer service and when you do, they tell you to call another number, where you are still unable to get any help. I will never use this service again in my life.