20 Sep, 2021 → by ClaimboUser709323
No Refund – Flight cancelled in 8 hrs of booking as Airline denied due to COVID-19 restriction
1
I booked flight thru kiwi.com for my niece Hemal Lalchandbhai Dandwani to travel to USA from India. Date and time of booking : 24th July, 20201 at 1:11 AM EST Kiwi BOOKING NUMBER - [protected] Etihad Airways Confirmation number - SOQBLQ and UGAJAY United Airline Confirmation number - I57WB6 Total Amount Paid : $ 997.29 Flight was cancelled within 24 hrs of booking as Etihad Airline confirmed Passenger not allowed to travel due to COVID-19 restrictions to Abu-dhabi which is first outbound flight from AMD to AUH. Also Etihad Airline confirmed, they are providing full refund to Agent where tickets booked as this is being cancelled within 24 hrs of booking as well COVID-19 restrictions. I am supposed to receive full refund here. I have requested to cancel this flight immediately after 7 to 8 hours of flight booking, as per IATA rules I should be provided full refunds for my Air ticket cancelled. As per Etihad Airways and United Airlines They have provided full refund to kiwi for this cancellation where as as per attached screenshot of my PayPal account I am only provided $66.58 as refund on 26th July, 2021, which is incorrect refund amount. Resolution: Please help me to provide me remaining refund amount $930.71 to my PayPal account by kiwi.com Attaching, Ticket and invoice of ticket and partial refund $66.58 kiwi provided.