A home supply vendor assigned NSD to pick up an item for return. The order was registered on June 29, was assigned a tracking number, and was scheduled for pickup from 7.15 to 10.15 on July 5. No one phoned or called, though we waited all day. Repeated phone calls to NSD on July 5, 6, and 7 produced each time 15 minutes on hold, then disconnect. Repeated emails to NSD were unanswered. Calls to NSD corporate office in Virginia were unanswered. NSD customer care was 'not available.' Calls to their local base in California produces similar frustration. All this time their tracking site shows 'out for pickup' on 5 July, even three days later. At no time could I reach a person to resolve the problem. NSD must mean 'No Such Delivery'. The home supply vendor, with excellent customer service by phone, proved equally unable to contact NSD, and eventaully decided to refund by charge. When ask who would pick up the item, I was told 'consider it trash'.