20 Apr, 2020 → by ClaimboUser483125
No one will respond to my multiple requests to address an incorrect charge of a toll amount
1
I have made multiple attempts in addition to the $0.87 payment I submitted by check for my Feb toll incident and no one at the CTRMA will respond to my and they continue to run up charges against me. I'm not paying something that I'm wrongfully being charged for. How would I ever get a refund from them? I've called, sent emails, and filed complaints that no one is responding to my requests to correct the amount on my account that they lost my check payment for. This makes zero sense that as a consumer they keep raising the amount I owe when they are the ones who lost my payment. The paper trail is long in the attempts I've made over the last month to speak with someone to resolve this matter. No one there will respond to me to resolve this situation. It's not a good customer service situation.