I would give King Size Direct a ZERO star, if I could! I ordered a jacket in Dec 2020. After finding a better deal (jacket and cost), I wanted to cancel my order. I spoke with a CS rep and was told I couldn't cancel because the order was being processed. I was told to wait until the status updated to "Order ready for shipment". While stalking the site for my update to change, it went directly to "Shipped". So now I COULDN'T cancel! Received the package and went to do a return and come to find out, $9.99 will be deducted from the refund amount for restocking fee! Oh and did I mention, they also sent AND charged me for 2 more of the same jacket and size!! So having to ship them back also, now I will be out of $9.99x3!!! But wait, there's more! DO NOT SIGN UP FOR THE REWARDS PROGRAM, IT'S A SCAM!!! You will be charged $15/month to earn money on the items you just paid for!!! That's right, you purchase items and have to PAY to earn rewards!!! What a crock of SH!T!!! By the way, items were returned end of Dec 2020 and I still do not have any of my money back. I was told that it will take 30-45 days for a refund! STAY FAR, FAR AWAY FROM KING SIZE AND THEIR ASSOCIATED COMPANIES.