I bought my Compaq laptop on Aug 2004 from circuit city. it worked fine for few months but it stated giving me problems. thank god i had extended warranty so they fix it but same issue it's circuit city people. they said they fix it and send me back after week or so it's same problem. so it went on for few years. but i had it so i went to circuit city store in Bloomingdale, IL. i told them issue that i had. they said they can't do anything so they have to send there department to fix it. i gave my laptop on July 18Th. they call me back after 2 weeks and said it's fix and i can pick up from the store. i was happy finally i am getting my laptop back cause every thing my work is done on my laptop. so i went in to store to pick up my laptop. because i know the issue i had it before so i told them to check it and turn it on front me so i check that it's working. but guess what it doesn't work. the fire dog people try many times. WOW!!!!! so i ask them what happens now and i can get new laptop since you guys can't fix it. he said they have to send it there department to fix it again. i was angry when i heard that but i guess it's OK i can't do anything anyways. so about week i called Bloomingdale store to ask what's status on my laptop they transfer to fire dog department, and they said they don't know so they have to call and find out and they going to call me back next day. next day no call from them. so around 5 pm i called again same answer they don't know so they are going to call me back. same again today i called again same answer so i kinda got angry and asked for new laptop instead of my old laptop, but they being nice to me and they hang up on me. so i am going to call there corporate tomorrow to get some answer from them . but still it's been 22 days and they are still fixing my laptop and no answer for me about my laptop.