16 Aug, 2021 → by ClaimboUser649294
no deposit refunded due to covid-19 boarder restrictions

1

I have cancelled my booking with 6 weeks notice due to Covid-19 boarder restrictions and rentalcar.com will not refund the $80 deposit as it is in their terms and conditions. Had i been aware of this policy when I booked I would never had booked with this company as the premier closes boarders quickly and has done frequently. It is disgusting that this company is taking money from people during a pandemic that the customer cannot control and especially seeing they have 6 weeks notice and could clearly re lease the car. The online help chat says to open a claim but cannot find how to do this. reference number [protected]
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