"We promise to make every moment as graceful as can be, with warm personal service, fortified with respect and professionalism. We assure you of a full refund or replacement in case you are not satisfied with our service." -that's what read on their website...i hope the last part of that at least they can fulfill because not only am i not satisfied, i think i've been downright scammed...i ordered flowers for my girlfriend for valentines day a week before feb14, prior to the delivery date i called two times & emailed twice also just to confirm my order..i was told everytime that they can't give me an exact date of delivery because of its peak season for delivery and they also said that they usualy ship out the order right away to avoid missing any orders by feb14..they told me their delivery timeline os between feb12-14, which is somewhat reasonable..i told myself i would rather be early than late..so fine i waited...until now its feb15 already and my girlfriend STILL hasnt received anything, absolutely NOTHING..no phone call, email or any sign of customer service whatsoever...since feb14 i've literally over a dozen phone calls to their customer service numbers..the same numbers that i called beforehand that assured me that my ordered was going to be delivered but this there is no answer and later on an automated answering service answer, saying that the number is disconnected..same thing with their 24/7 chat line..no reply on emails too...so you see, why i feel duped because not only did i lose money, they ruined such a special occasion for me and my girlfriend...with all these, i still hope that Mr. RICHARD FULLHAM & FLORA2000 would do the appropriate and decent thing to remedy what you have done like a "proffesional" company that you claim you are should do...