I was so excited when I found the Smeg built-in oven on Dion Wired's website, it was a good price and exactly what I wanted, but clearly it was too good to be true. After ordering the product and making my payment on the 20th of Sept, I was promised to receive my oven in 5 - 7 working days. They even had a great link with which you could track your product so everything seemed so promising. The status on the online tracker said “being processed” and that is where it stayed stuck in limbo. After patiently waiting 5 days I contacted Dion Wired to find out when I can expect my product. They responded saying they will escalate the process. The frustrating part and disappointing part is that I had to constantly follow up with them to find out what is going on and taking so long. I even asked for the manager to contact me and I am still waiting for that call. I was told their online shopping site had a mistake and they do not have stock available. So to cut a long story short I am still waiting to receive my money back from them!! We all have internet banking and it is really not that hard to refund a person, but for Dion Wired this is clearly too much to ask. Today a month later and no refund! So do not purchase anything from Dion Wired online they will only rob you.