What good is a website where people can only complain? Such an extremely one sided view doesn't benefit anyone but the chronic complainer. I have been renting from this company for 3 years and have never had a single problem. Their customer service is fantastic, they are courteous and professional and pay attention to the details, often helping to decide what to rent based upon previous rentals, never trying to up-sell. Delivery is always on time, when they say it will be, even calling ahead to ensure that their delivery schedule works with my schedule. The delivery crew has always been courteous, professional and personable, the kind of crew you want to tip just because they earn it, not because you feel like you have too. Their selection is vast and they always have everything I need, even during the height of party season in the summer. Their prices are lower than anyone else you can find in the area and they have not changed in at least 3 years.