I ordered two books from valorebooks.com. One book was delivered while the other book was not due to an undeliverable address; the address for both of the books were the same. The book was returned to the sender but I was not refunded my money. I have been writing emails to valorebooks and the marketplace seller for over three weeks. I have been receiving promotional emails from valorebooks but not a response to my complaint. Also it seems to be no phone number for either business. I can not afford to miss out on any assignments and I will not take the loss of money either. There is no way for a customer to get over on these companies yet whom have insurance yet they constantly are getting over on college students.