In Spite of my repeated communications and emails, there seems to be no action taken by any one sofar.. I continue to receive Bills month on month and Followup calls for payment of bills and messages.. This is really irritating and inspite of my explenation on every call, i continue to get calls almost every day.. I am putting one final attempt to convey my anger along with helplessness and recommend not to go for reliance products going forward. Hope to receive a response and appropriate action. Kailash On Fri, May 13, 2016 at 11:44 AM, kailash ivaturi wrote: There seems to be no end for this issue... Today again i got a call from the call center asking me to pay the bill. It is really frustrating experience that even appellate authority also does not respond and call center & collection agents continue to trouble for no fault of mine.. I will be left with no choice but to proceed Consumer forum for deficiency of services.. Kailash On Sun, May 8, 2016 at 7:42 AM, kailash ivaturi wrote: I did not seem to have received any response for this mail.. may I consider that the complaint is closed snd I will not receive any more bills from reliance...? Also wish to know the action taken by you for providing wrong commitment of replacement of dongle and plan change due to which I am still following up with u. Regards Kaiash On 29 Apr 2016 14:05, "kailash ivaturi" wrote: Hi.. Thank you for your response and i appreciate the same. I really appreciate your efforts for getting the bill waiver and i convey my sincere thanks for the same. The expess payment of Rs. 109/- was paid to terminate the connection as on 23rd of March where as the bill was generated upto 19th of March. The response was only to the extent of the 2nd complaint and the points written in my 1st mail are still unanswered. Can i expect someone go to through the entire complaint and revert with the solution.. If not, the customers like me will keep getting the false assurances ( like free replacement of dongle and activation of Plan 175/- etc) and will be wasting time like me to contact the customer care for months.. I got a call in the morning again asking to write a mail for termination to a different mail ID.. I had written multiple mails to customer care and you and no one seems to bother to respond to any of the emails.. Not even an acknowledgement of the mail.!! It seems the bills will be keep generating and i fail to understand why no action is taken when i had reported my dongle was lost and i am not able to make use of the connection! Hope to get an acknowledgement and proper response from Appellate Authority at least.. Regards, Kailash On Fri, Apr 29, 2016 at 12:34 PM, rcomappellate.karnataka wrote: Dear Mr. Kailash, We acknowledge your email dated April 24, 2016 for your Reliance number [protected] and regret the delay in response. Kindly note that the waiver of Rs.1143.86/- has been posted in your account on April 25, 2016 and it is already adjusted in the bill period March 20 to April 19, 2016. Also note that the excess payment of Rs.109.6/- is reflecting in your account and it will be adjusted in your subsequent bill. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Karnataka You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. --- Original Message --- On April 24, 2016 at 4:14 PM, "kailash ivaturi" wrote: Hi, I really surprise that in spite of me calling the Reliance customer care for multiple times and sending a mail, i do not see even a single response / mail received from reliance for my complaints... It has happened exactly the way i had anticipated and i have received another bill for Rs. 1143/- where as i have made my full and final settlement on 23rd March. Reliance number [protected] This Month's Charges (Rs.) 1143.86 Relationship number [protected] Total Due amount (Rs.) 1034.00 Bill period 20-Mar-2016 to 19-Apr-2016 Payment Due date 07-May-16 It is really an irritating experience when the customer care executive asks you as an innocent person after you explaining the story to 20 different executives and there is nothing appearing as a registered complaint.. utterly frustrating experience to deal with the executives who do not understand the simple issues and very unfortunate that none of the team leads are available at any point of time.. A standard answer that all TLs are Busy... Hope some one will look into and have a curtesy of acknowledging the complaint.. Regards Kailash On Mon, Apr 18, 2016 at 4:07 PM, kailash ivaturi wrote: Hi, I have obtained a reliance Data Card at Bangalore during March / April 2015. Recently i had relocated to Hyderabad and i had lost my dongle. My data card details are as under : Reliance number [protected] This Month's Charges (Rs.) 1243.86 Relationship number [protected] Total Due amount (Rs.) 1245.00 Bill period 20-Jan-2016 to 19-Feb-2016 Payment Due date 09-Mar-16 On 23rd of March'2016, i had contacted the call center asking the procedure for surrendering the data card and they had mandated me to call them only after clearing the outstanding amount and informed that they will not be in a position to transfer teh call unless my bills are cleared.. Accordingly, i had visited a Reliance store and made the full and final settlement (outstanding amount as on that particular date) and asked them to surrender the connection. To my surprise, the store people asked me to contact the customer care and they do not have authority to surrender the connection.. On contacting the customer care, ( i was put on hold for period not less than about 30 minutes stating that they are not able to transferring the call to special desk) they had offered me a plan with Rs.200/- monthly rental with 1GM unlimited plan and offered a free dongle replacement. I had accepted the same and provided all my revised contact details at Hyderabad. Now i had contacted your call center once again to find the status, and to my utter surprise, , another bill for amount Rs.1100/- is generated and i have not received any replacement dongle or the new rental plan is activated against my number.. It takes a month for customer care to provide a replacement dongle and activate a plan for a customer!! Also, continue to charge the customer after surrendering the connection! These are unfair practices followed by reliance and hope someone will look into this and revert with suitable response.. With regards, I K Kailash [protected]