I recently booked three excursions for a party of eight first week of August for Oahu Hawaii. When I spoke to Nino I asked him if I could get a discount for the multiple excursions. He told me that I could get 10%. When the total came it was only 5% when I asked him what happened he said he made an error and he can only give me 5% not 10% as promised. I asked to speak to a manager and he told me know he will not transfer me to a manager that this is it and that's all I can do 5% and I cannot speak to a manager. It took them over an hour to book these excursions he was very confused unprofessional and he denied me the right to speak to a manager