My Parents were travelling from India to Newyork and one baggage went missing. It had medicines of my mother who was a bp patient.she had a hard time in the us as we could not get those medicines in us. we had to contact a local doctor with her insurance and started her new tablets but she is still not stable as the new tablets are not stablilizing. Vigin kept me hanging for 2 days and i went to the airport at delta and i got info that my bag was missing was shipped from London and later it was missing.Vigin gave me no information but asked me a few details after 3 days on the bag.i am still waiting with little hopes based on their experience. In one word i can say is Virtgin Atlantic is going to be a night mare travel and worst service offered by baggage department.