I have been a subscriber to Gamepass for at least 5 years. Every year lately my access is denied after my payment is processed, and I must work through a digital gauntlet to make it work. Today, after I received my notice that my payment was processed, I tried to login and was told my password was invalid (password worked last year after a lot of work). So I followed the process for changing my password, which was cumbersome but possible. And when I was told my password had been changed, I logged in. Guess what: I was informed that my password was invalid. I'm not happy, in fact, if I can figure out a way to watch games without the bad service I will do that. What do you suggest? Why are you so good at collecting the money, and so poor at delivering the service? Please help make this work. Bernard Donanberg, [protected]@yahoo.com, [protected]