Update by user Nov 22, 2011 The customer service rep did call me back w/in 5 days and let me know I will be receiving a full refund. I was so relieved... UNTIL I checked my bank account and saw that the amount they refunded me wasn't even half the amount they owed me >=[. It's ridiculous that this company has an A on the BBB's site. It says they always "resolve" the situation. HA! What a loose definition they have for resolve. Original review posted by user Nov 16, 2011 I ordered a 1-yr magazine subscription for three people & myself last yr. I checked my bank account on Friday and saw these weird charges. I finally figure out they are renewal payments for three of the four magazines that I only had 1-YR SUBSCRIPTIONS ON! Isn't that illegal for them to charge you for something you didn't agree to??? I will do everything I can to get my money back, especially since I have not even received any of the new mags yet. I contacted Hearst Corp.( thru Popular Mechanics number 1-80*-888-****) and they were super helpful and canceled anything from being sent out. They let me know it is the agency I signed up through ( New Sub Services, 877-210-****)that made the charges. They gave me the name and phone number to the agency. When I called, it was not even an option to speak to a rep but I know sometimes if u press 0 (zero) you should be direct to a rep,, if they have any. They did. 1st time calling, basically they stopped one mag from being charged in the near future, I kept one, & got two canceled w/ a full refund; or so I thought >=[. The said the best they could do is refund the two and send me one last mag for a $1 each. I was tired of the run-around so I finally just said ok. I check out my bank account and see I was only refunded for about 65% of what I was charged!! When I called the second time they said it was a pro-rated refund for what I've already received.. WHAT?? I said I was told I would be receiving a full refund and I haven't received any magazines in order to be pro-rately charged.. He checked and basically said the same thing over and that all he could do was send in a complaint to customer service and ask for a full refund. They will (hopefully) be followed up within 5 business days. I might order magazines again, but I learned my lesson,, straight from the distributor and NEVER!! from one of those "great" offers that say get 4 for the price of 1! or whatever other offer they have online or in catalogs. I have never had a problem with my magazine orders when I did them straight from the distributor. (offers in the actual magazines)