I bought a brand new VW Polo Tsi in 2018. Within months the car made a funny sound from either the clutch or fuel pedals. Also a knocking sound when changing gears. Contacted VW had to lay complaints before someone actually made effort to look st it only to tell me I dont know how to drive a manual car and that knock is how the engine moved on the engine mountings. Last night the car lost total power after making the same noise again. Phoned them this morning to be told customers who book gets preferential treatment and they will look at my car whenever. Phone VWSA as a I am dependent on my car to be told they do not have to provide me with a vehicle as they are not responsible for me being mobile. So why do one buy a car? Not to be mobile? You buy a new car not to have endless problems. Collected my car this morning as it it under warranty and took them 4 hours to drive 15kms to drop the car. Probably because it is Friday and they not interested in looking at the problem. So what use is it to buy a new car with endless problems? Why was my car not properly inspected the first time it started giving problems? Or replaced if a brand new car gives issues after a month? Now just stories and excuses. Beware NEVER buy a VW if you can prevent it. Worst possible service you can expect actually they just s8mply have NO SERVICE!!!