My wife and I purchased a Purple Mattress from your Denver Mattress location in Springfield, IL. Joshua Cooper "Assistant Manager" is who worked with us and sold us the mattress. While telling us about the mattress he mentioned the return policy, the 365-sleep guarantee, but failed to tell either one of us that it was a onetime exchange. He repeatedly told us that the new adjustable frame and mattress would fit in our existing bed frame. When the delivery guys came "who did a good job" the adjustable frame would not fit into our head/toe board frame as we were told that it would. We didn't proceed to buy new bedroom furniture that day "Memorial Day weekend" because of what he had told us. Our frame was damaged when trying to get the new mattress and adjustable frame in it, we had to take it apart because it's the only way it would fit and the delivery guys took away our old box springs and mattress's so we had no choice but to keep the bed. I called and spoke to Joshua Cooper about this, and yes, I was extremely upset, and asked him how this was going to be fixed, this was on June 14th, he didn't have an answer. Today is June 19th and I called back to the store where I spoke to Joshua again, asked him about the 365-sleep guarantee that he didn't 100% explain and also asked about why I haven't been contacted about our issue from delivery on June 14th. He proceeded to tell me that he did call, left me a message to which I said I never got the message, it's a cell phone, sometimes the messages don't go thru, and then he said "well I did, here is the phone record from the date and time I called" so I did say "well I guess you’re calling me a liar that I didn't get the message". In my experience in sales with an unhappy customer or something I messed up on the follow up phone call back to the unhappy customer is extremely important. Here we are on June 19th, and I never got another call from Joshua Cooper "your assistant manager" and apparently that 1 single call he made was sufficient enough to work with an unhappy customer who just purchased a new mattress from your store. And apparently according to him, it's our fault that it didn't fit even though he told me 100% of the time they do, but then said 95% of the time they do and this was that 1 time but then again said 100% they do fit. Bottom line, we were told a bunch of stuff that apparently isn't true and Joshua Cooper "assistant manager" and your Springfield, location is not willing to make things right. The biggest sale of the year "Memorial Day Weekend" and now the alternative is to return it for a full refund and go somewhere else and pay more money because we were given the wrong information when if we had been told the correct information about the frames and 365 guarantee we wouldn't even be having this problem. But according to the Springfield, IL location this is our fault and our problem to deal with. We have made purchases there before, he even looked back at the records, and we were 100% satisfied with that purchase, that's why we came back this time again for the new purchase. We couldn't be more unhappy with how this has gone and the excitement of a new mattress has been completely ruined by this experience. This will definitely be the last time we shop at any of your stores.