I made an online application on the 10th of April and I received sms to state it was approved however no one advice me that there was an expiry date to activate the account. I received another sms on the 30th April. I went to the Ladysmith store on 23/05/21 to activate my new account following a telephone call on Friday from a consultant reminding me that my account wad approved. She didn't mention that my application was canceled. At the store I was told that there is a problem and I will need to wait for another smd because there are credit checks pending. Whilst at the store at 11:13 I called [protected] and I was told that my account was approved however there is a technical problem on the system and the department that can clear the error only works during week days from 8 to 5. I received an sms on 24/05/21 to state my account was declined. I phoned [protected] and spoke to Nandipa and only during this conversation did I come to know that there is an expiry time to activate new accounts. This is the worst service i ever received at any establishment. Now I hear I have to wait another 2 months to apply for an account. This is totally unacceptable. I required to do shopping this week and have always liked the choice of clothes in Truworths.