I ordered an item to arrive by the 4th of July, nine days before-hand, and paid extra for two-day shipping to ensure it would arrive. They charged my credit card but never shipped the item. They sent no confirmation email, no tracking number, no order number, so I had no way to reference the purchase other than the charge on my credit card statement. I tried to call them but their customer service line only has a recorded message saying they no longer provide phone support. I had to dispute the charge with my credit card company.