It is insanely difficult receiving customer service from TicketMaster. They have NO EMAIL you can contact and any time you call, they say call back at their office hours, even though I am calling during their office hours???? I waited in line on a phone call as well and the automated message said there is nobody there to assist me. I'm really confused because it's a large company- I don't get how they don't have ANY available customer service representatives. It's really sketchy because I see so many people complaining about not getting their money back, but they're such a well known ticketing company. TicketMaster- please, please give me my $240 back. It would be really helpful right now and you're taking advantage of people because of all the chaos COVID caused last year.