After months and months of trying to sort out where our refund is with our banks, we have just been told by Aer Lingus that our refund was made to a Mastercard (that we don't own) and it turns out that the card number is a FlightHub card and our refund of 1178.30 (as shown below) was refunded to your company on April 14 2021. We would like to know when or how we get our money back from you from the cancelled Covid flight. I tried for hours to get ahold of FlightHub over the phone this morning, and the only person that I could speak with was sales and he couldnt help me and transferred me to an automated person where I was told they couldnt find my information. This has been a very frustrating and confusing process and we would really appreciate someones help and need our money back after months of waiting. Please see screenshot below of proof of refund. I have also included other details about this lengthy process below In addition, the reservation number is [protected] and Aer Lingus booking 2DcZ2F Thank you, Megan and Corrigan McKay 1. Flight booked with Aer Lingus/FlightHub for a price of 1178.30 (with a return flight each) 2. Originally booked on December 19 2019 for May 2020 departure, confirmation # 2DCZ2F 3. March 20, 2020 (the world begins to shutdown) and no travel was allowed, we postponed the flight to Tuesday Nov 10 2020 departure with a return date of November 21 2020, confirmation # 2DCZ2F, additional fee of $2.26 to change flights, which was put on my TD Visa card 4. Got email prior to November flight (Oct 12 2020 to be exact) saying that flight is cancelled and we can get a voucher for a future flight or a refund, we chose voucher. 5. we were told a few times by AerLingus that due to everything changing with covid, we may not hear from them regarding our voucher until March 31 2021. 6. We dont hear anything about our voucher, I get ahold of AerLingus on April 14 2021 and they apologize for our voucher not being processed and issue a refund instead and issue 1178.30 to one card (which we thought was Corries) and 2.26 to my TD card. We received the 2.26 to my card within 24hours, nothing ever came to Corries 9. Aer Lingus sent proof of refund (please see attached) 10. Emailed Aer Lingus screenshots of transactions looking for further assistance 11. August 12th Aer Lingus tells us that the MasterCard belongs to Flight Hub