Hello. I signed up at EOS fitness on 8440 W Thunderbird Rd Peoria, AZ 85381 in Feb 25th of 2021 and at that time only paid for the initial $10 per month membership. I later decided on Apr 14th to add another membership for my girlfriend and pay for her to get 6 months of personal training. She went in to get setup for her training and told them she had a medical condition called Crohn's and was assured that the trainers would be able to work with that condition. I am going to add her letter to them about the outcome of the training: Dear Mr. Cooper: Regarding Agreeement #35661 I wanted to make you personally aware of the experience I have had at your gym regarding my personal training sessions. When I first sat down with Ellis Johnson on 5/3/21 explained it had been at least 18 years since I had stepped foot into a gym and that I have a debilitating chronic medical condition called Crohn's Disease that I suffer from. I was very clear about my goals. I wanted to get healthy and strong slowly/gradually but not in the sense of body building or circuit training. So, I thought I was clear. Apparently not, Ellis explained my first session would be the worst because I would be going through what he called "the gauntlet" so he could assess my abilities and then after that initial workout we would do regular workouts. After the "gauntlet" session I was not able to move for 3 days, and it caused my Crohn's disease to flare-up because my body was in such pain. When I was finally able to schedule another session on 5/17, I explained to Ellis what happened and he was sympathetic and said we could "scale back" but the exercises he was having me do were still at level that seemed to advance for me, and once again I was unable to move for 3 days, and my Crohn's was flaring because my body was in pain. Next session on 5/24 I decided that rather than talking to the manager, I would talk with Ellis again about my fitness limitations and remind him again that I need to scale way back and go slow because of my illness. He seemed to understand, and this session was okay. The final session on 6/8 was absolutely all I could take as it was back to the more advanced exercises. I did not say anything because I was tired of repeating myself over and over about my limitations. The last exercise he wanted me to do was stand with my two feet on top of a machine and bend down to pick up a weighted 40-pound ball and put it back down and up. And that was it for me! I absolutely refused. He did not understand why. I told him to go to his next client who was waiting for him (I knew that because he told me so) and I would go. This entire experience has not only caused my Crohn's Disease to continue to flare but my anxiety around the gym itself has heightened. Now I do not want to go at all. I discussed what happened with my personal training with my infusion nurse at my Gastroenterologist Office - she was absolutely horrified when I explained the level of exercises I was being made to do and was not shocked at all when I told her my Crohn's Disease was flaring and told me to stop going to the gym immediately. Hopefully, this will be a learning experience for you and your Team going forward so clients like myself will not have to experience what I did and repeatedly ask for what they need but will be heard the first time. I did not expect that Ellis or anyone else would know or understand what Crohn's Disease is and I understand you are not medical professionals, however when I say I need to go at a slow pace I expected to be listened to the first time. Thank you for your time. I then received a phone call from Sean Cooper stating that he was going to provide a refund for all of the training that she did not use and that the other sessions would be cancelled and that he would also cancel her membership and not charge the last month like normal. This however has not happened and not only have I not received any refund for the sessions but I am still being charged for Christina's membership as well. I sent Sean and email about this and was told he would call me back but as usual I have not heard any reply from him. I sent another follow up email to [protected]@eosfitness.com and have not received a reply. I am asking that I get at the very least Christina's membership charges for this last month and a refund for the unused sessions which I was promised by Sean. I am also asking to have my membership cancelled as well which I did call in and tell them to do but at this point I have no faith that the company is running on any normal standard and I no longer trust them to keep their word.