1 Jan, 2018 → by ClaimboUser805876
never received item/refund
1
I ordered matching dresses May 9th, 2018, for my daughter and me for a maternity photo shoot.Two months later, I received the package, but it only contained her dress, not mine. I emailed customer service, and they stated that my dress was backordered before, but would now ship out within 10 days. I waited 2 weeks, and still no shipping information. I emailed customer service again for a follow-up, and they stated the exact same response as last time... I've emailed customer service more than 10 times over 2 months trying to get them to ship the dress out. When August hit, I emailed them asking for a refund, because I was obviously not getting the dress. They stated it would take 2 weeks for the refund to process. 3 weeks have gone by now, and STILL no refund. I've emailed again, and have yet to receive a refund or response. This company is a total scam.