JustFly Booking Number: [protected] Paid: January 1, 2020 Departure Miami, FL, (MIA) to Salvador, Brazil, (SSA) June 12, 2020 Return Salvador, Brazil, (SSA) to Miami, FL, (MIA) July 23, 2020 Our flight to Brazil got cancelled due to Covid-19 and JustFly gave us the option to receive a refund (total amount of $2, 179.32), however, they never gave our money back. We have called customer service several times, and they keep saying that the refund has been processed. We contacted our credit card company and they confirmed that no refund has been received. It has been over 1 year!