The first time I called about my wet dry vac 20 V bought it three months ago are used it for the third time something inside broke loose and now it will not vacuum anymore customer service rep said they were going to send me a new wet dry vac through the mail in 7 to 10 business days its been almost a month now called them back and they said I had to send it to a service center User's recommendation: Don’t be like me and own a business and buy $45,000 worth of tools in three years and can’t even get your sweeper fixed or replaced.