I have called several times to get a balance due on my account. I have also requested 3 times a faxed copy of the buy out info. NO ONE EVER CALLS BACK!!!!! NOR do they send me anything but they sure take the money out of my account every month!!!! I had sent the credit card machine back over one and a half years ago. I still after that amount of time have not been able to get an answer or a response from this company. I am VERY unhappy with the lack of response from this company. Very sad.